aw99 Privacy Policy

1. Introduction & Scope

aw99 ("we", "us", "platform") operates an online gaming and sports betting service for players in Bangladesh. This privacy policy explains what information we collect and how it is processed when you register with aw99, manage your account, complete financial transactions, or use any of our services.

By using the aw99 website or services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us at [email protected].

This policy should be read alongside aw99's Terms & Conditions and Responsible Gaming Policy, and works as a complement to them.

2. Information We Collect

aw99 collects various types of personal information, each described in detail below.

2.1 Registration & Identity Information

When creating and verifying an account, we collect the following information:

• Full name (as shown on your national ID)
• Date of birth (for age verification — for players aged 21 and above only)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Chosen username and password (stored in encrypted form)

2.2 Financial Information

To process financial transactions, we collect:

• bKash, Nagad, Rocket, or Upay account number (mobile banking)
• Bank account details (for bank transfers)
• Transaction history — deposits, withdrawals, and bonuses
• Wallet balance and betting activity

2.3 Technical & Usage Information

When you use aw99, the following information may be collected automatically:

• IP address and device identifier
• Browser type and operating system
• Session duration and page visit history
• Data obtained from cookies and similar tracking technologies
• Referral source (how you arrived at the site)

2.4 Communication Information

When you seek support through our live chat or via email at [email protected], we store a record of those conversations. This information is used to improve the quality of our service.

3. Purpose of Using Information

aw99 uses collected information only for the following legitimate purposes:

3.1 Account Management & Service Delivery

• Account creation, verification, and management
• Processing deposits and withdrawals
• Managing bonuses, promotions, and VIP rewards
• Providing gaming history and account statements

3.2 Security & Fraud Prevention

• Detecting unauthorized access or fraudulent activity
• Account protection and identity verification
• Compliance with anti-money laundering (AML) policy
• Implementing responsible gaming policy

3.3 Communication & Customer Support

• Sending important account-related notifications
• Providing 24/7 live chat and email support
• Informing you about new services or changes
• Assisting with technical issue resolution

3.4 Analytics & Improvement

We analyze website usage to improve the user experience, develop new features, and resolve technical issues quickly. No personal identity is disclosed in this analysis.

4. Data Storage & Security

4.1 Security Measures

aw99 uses industry-standard technology and practices to keep your information secure:

• SSL/TLS Encryption: All data transmission is completed through encrypted channels
• Password Hashing: Your password is never stored directly — it is always kept as an encrypted hash
• Firewall Protection: Multiple layers of security are in place at the server level
• Access Control: Only authorized personnel can access personal information
• Regular Security Audits: Regular reviews are conducted to identify system vulnerabilities

4.2 Data Retention Period

We retain information for as long as your account is active and for as long as necessary to meet applicable legal obligations after account closure. Records of financial transactions are required to be retained for a defined period.

4.3 Response to a Data Breach

Should a security breach occur, we will promptly notify affected users and take the necessary steps to mitigate the damage.

5. Sharing Information with Third Parties

aw99 does not sell or rent your personal information. However, information may be shared with third parties in the limited circumstances below:

5.1 Service Provider Partners

Information necessary to provide services may be shared with payment processors (bKash, Nagad, Rocket, Upay, and bank transfers), technology infrastructure providers, and game software suppliers (such as Pragmatic Play, JILI, Spribe, PG Soft). These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed to meet court orders, lawful requests from government authorities, or requirements under applicable law. In such cases, only the minimum necessary information is provided.

5.3 Fraud Prevention

Information may be shared with relevant agencies to prevent fraudulent activity or money laundering. This protects the interests of all legitimate users.

6. Cookies & Tracking Technologies

6.1 What Are Cookies and Why Are They Used

Cookies are small text files stored on your device. aw99 uses cookies for the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring security
• Functional Cookies: Remembering your preferences and settings
• Analytics Cookies: Collecting site usage statistics to improve the service

6.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling certain essential cookies may prevent some features of the platform from working properly.

7. Your Rights

As an aw99 user, you have the following rights over your personal information:

7.1 Right to Access Information

You can request a copy of the personal information we hold about you at any time. This request can be made by emailing [email protected].

7.2 Right to Correct Information

If any information we hold about you is incorrect or incomplete, you can request a correction. This can be done through account settings or via the support team.

7.3 Right to Delete Information

After closing your account, you may request deletion of your information where there is no legal obligation to retain it. However, records of financial transactions are required to be kept for a defined period.

7.4 Right to Object to Data Processing

You may object to your information being processed for marketing communications or optional analytics. In this case, please notify us in writing at [email protected].

8. Protection of Minors

aw99 strictly provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

Age verification is a mandatory step in the registration process. If we confirm that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you become aware of a minor using aw99, please inform us at [email protected].

9. International Data Transfers

aw99's servers and service providers may be located in various countries. When transferring data, we ensure that adequate protection measures are in place in the destination country and that the highest standards of data storage are maintained.

For transfers to third countries, contractual protection measures are put in place to keep your information secure in accordance with the standards described in this privacy policy.

10. Policy Changes & Updates

aw99 may update this privacy policy from time to time. For any significant changes, we will:

• Display a clear notice on the website
• Notify registered users by email
• Record the date of the change in the document

Continuing to use aw99 after a change is made will be taken as your agreement to the updated policy. If you have any questions, please contact us at [email protected] before the changes take effect.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 — in both Bangla and English

Our support team is committed to resolving any privacy-related concerns you have as quickly as possible.

If you are not satisfied with our response, you retain the right to file a complaint with the relevant authority.