❓ Help Center
aw99 FAQ — Answers to All Questions
Find detailed and straightforward answers to the most frequently asked questions from players in Bangladesh about deposits, withdrawals, account verification, and live casino.
If you ever feel unsure about anything while using the aw99 platform, this page will help. From making deposits to withdrawals, creating an account to identity verification — answers on every topic are arranged in five sections in plain English. Click on any section to reveal the answer. If you cannot find your question here, reach out to our 24/7 live chat or email.
Frequently Asked Questions
Live Casino
Teen Patti is a popular South Asian card game where you use three cards to form the highest possible combination. At aw99 you can play at live dealer tables with professional dealers in real time. The player with the strongest hand according to the point rankings wins. Before you start, take a moment to read through the rules carefully.
Andar Bahar is a simple Indian card game. One card is placed in the middle of the table and the player bets on whether the next card of the same value will come from "Andar" (left side) or "Bahar" (right side). At aw99 this game is very popular with live dealers, and players of any experience level can pick it up in no time.
In a live dealer game, a professional dealer handles the cards or wheel via a direct video stream from a studio. You can place bets from your own device in the aw99 live casino section and see the results in real time. This gives a much more authentic and trustworthy feel compared to computer-generated games.
In Baccarat, the side whose hand total is closest to 9 wins — you choose between "Player" or "Banker". You can bet on Player, Banker, or Tie. At aw99 you will find various Baccarat tables with professional Evolution Gaming dealers. For many players it is the most popular game in the live casino.
There are many ways to bet in Roulette — on a specific number, a color (red/black), odd/even, or a group of numbers. Betting on a specific number offers a higher potential payout but lower odds; betting on a color or odd/even gives better odds with a comparatively smaller reward. At aw99 you will find different types of Roulette tables where you can play with any strategy.
Yes, the aw99 live casino is fully mobile-friendly. It is easily accessible from the browser of any Android or iOS smartphone with no separate app needed. Keep a stable internet connection for the best experience — a smooth video stream makes the game much more enjoyable.
Member Account
Creating an account at aw99 is straightforward. Visit the site, then enter your real name, mobile number, and preferred password in the registration form. Your name must match your national ID card and your payment wallet name exactly. Once sign-up is complete, finish a verification step and you can start using the full platform.
First make sure you are entering the correct username and password and that Caps Lock is off. If you have forgotten your password, use the "Forgot Password" option. If the problem persists, contact us via 24/7 live chat or at [email protected] — our support team will assist you in Bengali.
Usernames are generally made up of a combination of English letters and numbers, and cannot be changed once registered. Passwords should be at least 8 characters long, and mixing uppercase letters, lowercase letters, and numbers improves security. Avoid easily guessable passwords such as your date of birth or "12345678".
Updating your phone number or email may require assistance from the support team, as core information cannot be changed directly after identity verification. Keep your registered name matching your payment account name — a mismatch can cause problems with withdrawals. Contact live chat for any changes.
Verification & Documents
Identity verification ensures the security of every account and prevents fraud and unauthorized use. aw99 wants to confirm that each account belongs to a real person and that the player is over 21 years of age. Once this step is complete, the withdrawal process also becomes faster and hassle-free.
Yes, this is very important. The name you provided when registering at aw99 must match exactly with your bKash, Nagad, Rocket, or Upay account name and your national ID card name. If the names do not match, your withdrawal request may be rejected and additional verification may be required.
When verification is rejected, the reason is usually provided — an unclear document or a name mismatch are the most common causes. Re-upload a clear, fully visible photo. If there is a name mismatch, contact support to explain the situation. Write to live chat or at [email protected] and describe the issue.
aw99 stores all personal documents with the highest level of confidentiality. Data is transferred using SSL encryption and documents are used solely for verification purposes. Information is not shared with third parties. Read our privacy policy for more details.
How to Withdraw Money
The minimum withdrawal amount at aw99 is ৳1,000. Amounts below this cannot be withdrawn. Before submitting a withdrawal request, make sure your account verification is complete and the payment method you intend to use is registered in your own name.
Withdrawals at aw99 are generally completed within 10 to 45 minutes. Once the request is approved, the payment is processed quickly. If you have not received the funds within the expected time, contact live chat and provide your request details.
Yes, aw99 only processes withdrawals to bKash, Nagad, Rocket, Upay, or bank accounts registered in the player's own name. Withdrawals to someone else's account are not possible. This is a security rule and is strictly followed to protect your account.
It is normal for a request to stay in "Pending" status for a while, as each request is reviewed before being approved. The process usually completes within 10-45 minutes. If it remains pending for a long time, check that your account details are correct and contact support if needed.
Yes, the aw99 withdrawal service is active 24 hours a day, 7 days a week. Withdrawals are processed normally at night, on weekends, and on public holidays. You can submit a request at any time according to Bangladesh Standard Time (BST, UTC+6) and the usual processing time remains the same.
How to Deposit Money
The minimum deposit amount at aw99 is ৳200 — this is the same for all methods including bKash, Nagad, Rocket, Upay, and bank transfer. This means you can start playing with just ৳200. New players have the opportunity to receive a 120% bonus on their first deposit.
To deposit using Nagad, log in to your aw99 account and select Nagad under the "Deposit" option. Follow the instructions shown and send money to the designated number from your Nagad app, then save the transaction ID. Your balance is usually added to your account within a few minutes.
Sometimes there may be a slight delay due to network congestion. Wait 15-20 minutes after making the payment. If it has still not been credited, contact live chat or [email protected] with your transaction ID and amount. Having a screenshot of the payment will help resolve the issue faster.
aw99 does not charge any additional fees on deposits. However, your payment method (bKash, Nagad, Rocket, Upay, or bank) may apply its own standard transaction charges — this is entirely at the payment provider's discretion. Check the charges in your payment app before making a deposit.
Still have questions? We are ready to help.
If you did not find the answer to your question above, contact our support team directly. Assistance in both Bengali and English is available 24 hours a day, 7 days a week.